Health & Comfort Commitment

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We are working diligently to ensure your stay experience is safe, seamless and satisfactory.

We have implemented a limited touch check in and check out service. Your final folio will be emailed to you.

Should you need to make any changes to your reservation, please contact us at (800) 520-6800 or reservations@southbridgenapavalley.com. Our revised cancellation policy is now 72 hours prior to arrival.

On your day of arrival, please give us a quick call as you drive through the valley. We would love to be prepared and ready for your expedited check in. The Front Desk can be reached at (707) 967-9400

To know:

Our continental breakfast will be delivered directly to your guest room each morning. Our breakfast buffet is currently on hiatus.

To ensure the sanctity of your guest room, we will not be servicing your room during your stay. Should you need replenishment of any items, we will gladly deliver those to your room.

The adjacent Health Spa Napa Valley is open and is available as a complimentary amenity during your stay. At this time, the indoor spa services, steam room and indoor fitness areas remain closed.

To be reminded:

We are following county and state approved social distancing guidelines, which means you need to as well! Kindly maintain a social distance of six feet and wear a face covering while on our beautiful property. All Napa County wineries and restaurants are following the same guidelines.

We value your commitment to the health and safety of other guests and team members. Thank you for being a responsible steward as a guest of Southbridge. If you are not well enough to travel, please stay at home until you can fully enjoy your Napa Valley experience.

Our commitment to you:

Southbridge uses EPA approved cleaning and disinfecting products that are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.

Gloves and face coverings are worn when cleaning rooms, during laundry service and are changed between each room.

Gloves are worn when handling soiled items and are changed often, along with regular hand washing with warm water and soap

Guest rooms are cleaned with EPA approved cleaning and disinfecting products, paying particular attention to high-touch surfaces

Rooms are left vacant for maximum allowable period after cleaning and between guest stays.

Frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces.

Our team:

Employees are educated on COVID19 and all guest protocols and procedures.

Employees have been educated on proper hand cleaning practices and follow guidelines after activities such as using the restroom, cleaning, eating, and before and after starting shifts.

Employees wear appropriate PPE in accordance with state or local regulations. Face coverings and gloves have been provided to employees to wear as required.

A wellness check and temperature check is performed before the start of each shift.
Employees are asked to not come to work if feeling ill.